Agent Login productivity

Hi

I have just been trying to use the agent login productivity formula, but it just does not seem to be working out.

As per the previous forum the formula was.

AGENT PRODUCTIVITY

ATT - Average Talk Time

AHT = Average Handle Time

AWT = Average Wrap Time

L = Login Hours

P = Productivity

C = Calls

AHT = ATT + AWt

P = ((AHT * C) / (L*3600)) * 100

After applying this, the Productivity is coming to 151% (all above 100%)

Is this right or there is a mistake somewhere.

Thanks

Rakesh

I have just been trying to use the agent login productivity formula, but it just does not seem to be working out.

As per the previous forum the formula was.

AGENT PRODUCTIVITY

ATT - Average Talk Time

AHT = Average Handle Time

AWT = Average Wrap Time

L = Login Hours

P = Productivity

C = Calls

AHT = ATT + AWt

P = ((AHT * C) / (L*3600)) * 100

After applying this, the Productivity is coming to 151% (all above 100%)

Is this right or there is a mistake somewhere.

Thanks

Rakesh

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