Customer Service Issues
Discussion about customer service and dealing with customers
Subject Author Views Posts
CUSTOMER CARE Michael 289 11
How do you handle a diffcult customer? Sheley 103 28
Call Centre do they add value to a company naveed 65 3
Dealing with the difficult caller John 64 6
Tips to improve Customer Satisfaction in Tech. Support Environment Jojo 58 4
Customers want friendly formality from contact centres, says research Neil 58 3
Using recorded calls for training Chris 57 12
Why do customers leave? Neil 52 13
(Quality Article) Talk is Cheap: Name Calling Jeff 50 8
Customer satisfaction indices and 'soft' concepts John 50 2
Call Handling Quality Measurements Helen 50 3
TRANSFERRING CALLS DARRELL 50 7
How to advance? Babu 49 2
Dealing with complaints effectively John 49 5
Handover 24/7 Johann 47 2
Post Call Surveys Ann-Marie 45 7
Is Customer Service Delivery Dying ? Niels 43 20
What is your view of Voice Of the Customer? Elad 42 26
(Quality Article) Talk is Cheap - Background Noise Jeff 42 1
Customer Satisfaction measurements Vedula 41 38
Measuring Customer Satisfaction Brendon 41 4
Things to avoid in call centres... Jim 40 12
Complaint Calls Andrew 40 2
(Quality Article) Talk Is Cheap: A Matter of Belief Jeff 40 1
Complaint Management Bukola 39 10
Customer satisfaction benchmarking Peter 39 4
Customer Satisfaction Surveys TROY 38 7
New bee in the call centre industry - HELP, as i do not want to get fired jamie 38 3
Them and us - how is your customer service department viewed? John 38 7
Success? It's not found in your title. Graham 36 18
How to promote good customer treatment amongst junior staff? John 36 8
The process versus the customer Closed 36 4
Customer Service Metrics: Email Phill 36 12
Any ideas on Reducing wait times / increasing customer experience ? Stuart 36 12
Getting to know your customers William 36 4
Call Centre attrition is it something that is to be accepted? naveed 36 4
Customer Satisfaction ? John 35 5
Standard for customer satisfaction surveys Jane 35 4
customer satisfaction shane 34 4
Quality Article Jeff 34 2
(Quality Article) Talk is Cheap - Enjoy Your Customer Jeff 34 3
Customer Service Gaurentee Schemes Robert 34 6
Reaching the decision maker Ann-Marie 34 6
Call recoring legalities Michael 33 4
Customer disservice Robert 33 9
(Quality Article) Talk is Cheap - Confidence Game Jeff 32 3
Customer Diversity Training Closed 28 4
Updated: 12 Jul  15:22:01 More topics...