General
This forum is for ad hoc call centre and customer service issues.
Subject Author Views Posts
Upgrade to ISO 9001:2015 from ISO 9001:2008 Alexis 2306 0
Average Speed of Answer - Best Practicw Phil 706 15
Adherence Calculation Eamon 616 26
Project Plan for new call centre set up Lucia 466 10
Forecasting! Where to begin? Tony 373 10
Cost per call Lawrence 303 4
Where are you all from? John 210 379
Outbound RPC% Dan 206 5
Team Leader Work Ethics Gary 188 16
Help with recruitment Giles 182 2
Multi-Tier Contact Centres Annon 173 18
Avaya Hold time question Scott 168 8
European Call Centre Of the Year Mark 161 5
Avaya CMS Reporting login time help Geoff 160 4
The $780 000 Slap on the Fingers Fine Lindsay 155 3
Service LEvel and 80/20 nick 155 24
Erlang C Calculator Help Kevin 150 6
Office Environment & Design Questionnaire! Craig 141 11
Measuring Abandonment Rate % Mohamed 132 9
Help I don't speak Avaya! Marianne 121 5
avaya cms supervisor R16 Joe 109 1
Offered Calls Scott 106 9
Adherence to Schedule Mohamed 106 8
Avaya Agent on Hold and Outbound Calls Elwyn 105 2
Why is there a decrease in Postings? Lawrence 105 16
What is the difference between a 'Contact Centre' and 'Call Centre'? Ade 105 5
Gross Misconduct Matthew 101 3
Call Types - Root Cause Analysis Ross 101 16
SLA to PCA in WFM? Ken 101 2
Norwich Union jobs move to India Neil 100 13
Call cnetre agent performance targets Gemma 100 11
Accessibility, service level - measurement question Mario 99 3
Handling Outbound Calls John 98 1
Email - FTE santosh 95 14
Call Center Newsletter Ian 95 5
Quiet periods Antony 94 5
Help me to learn about Davox Alvin 93 3
Avaya CMS Call Recording Query Jim 93 4
Transaction Costs Paul 92 3
Soft dialler definition Dave 92 3
Legal issues for call center agents working from home vincent 91 4
Predictive Dialer Ashish 91 6
FTSE 1000 Jason 91 3
Channel 4 doc this Thursday: Phone Rage Cam 90 6
Brighton UK Dave 90 6
TPS Query Dave 90 4
Call Flow Modelling John 90 2
False Positive Calculation andrew 89 3
sales scripts shane 89 33
Call Centre Lighting Lee 89 3
Updated: 12 Jul  15:22:01 More topics...