I have heard the term FTE freely used as a indication of headcount required in a team but i feel that more often then not is the FTE figure irrelevant to practical headcount requirement.
I would like someone to explain/calculate FTE in simple language / simple arithmetic. Let me give a head start by a simple example, & we can tweak the parameters once we ('I') get the basics right :-
We have a 17x7 operation.
Coverage is 06:00-23:00 HRS..open 7 days a week..only FT workers..8.5hr shifts
Calls per day = 1700 (evenly distributed as 100 per hour)
AHT = 360 secs
Shrinkage = 0 %
What is the Full Time Equivalent "FTE" for above example ?
What does this figure signify ??